TTP #101: Developing a Phone Script for Testing Services

Dr. Jeremy Sharp Podcast Leave a Comment

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In my beginner practice mastermind the other day, we got to talking about how to train a VA or in-office assistant to “sell” testing services on the initial client phone call. I shared my 4-part script, breaking down each of the components that have proved helpful in booking clients for testing appointments during that phone call. Today, I’m talking all about that script and each of the parts involved. Here are the key elements in writing a phone script for your testing services:

  • Define testing for clients
  • Know what testing you do and don’t do
  • Communicate the testing process very clearly
  • Sell the outcome and address client pain points

Cool Things Mentioned

The Testing Psychologist podcast is now approved for CEU’s!

I’m excited to announce that I’ve partnered with At Health to offer CE credits for podcast episodes! Visit this link to access current and past episodes available for CE credit. You can use code “TTP10” for a discount on ALL the course credits you purchase from At Health!

About Dr. Jeremy Sharp

I’m a licensed psychologist and Clinical Director at the Colorado Center for Assessment & Counseling, a private practice that I founded in 2009 and grew to include nine licensed clinicians, three clinicians in training, and a full administrative staff. I earned my undergraduate degree in Experimental Psychology from the University of South Carolina before getting my Master’s and PhD in Counseling Psychology from Colorado State University. These days, I specialize in psychological and neuropsychological evaluation with kids and adolescents.

As the host of the Testing Psychologist Podcast, I provide private practice consulting for psychologists and other mental health professionals who want to start or grow psychological testing services in their practices. I live in Fort Collins, Colorado with my wife (also a therapist) and two young kids.

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